Have you seen our FAQs?
You’ll find instant answers to your questions about HIV, self-testing, how to interpret and report your results, deliveries, and much more.
If you can’t find an answer in our FAQs, there are different options available:
- If you’ve ordered from us and need help, you can contact us by WhatsApp at any time. Just reply to one of our messages with your question. Our virtual support team will read your message and get back to you.
- If you are a clinician and need to speak with our virtual support team, please email firstname.lastname@example.org.
- If you’d like to learn more about Self Test, or help us improve our service, please email email@example.com.
- If you are a journalist or have press or media enquiries, please email firstname.lastname@example.org.
Urgent or out of hours?
If you have an urgent enquiry, call 112.
We believe that every complaint is an opportunity for us to better understand the needs of our users and improve the quality of our services.
If you’d like to make a complaint, you can do so by email: email@example.com.